Question 1

Do all smartphones support eSIM?

Accepted Answer

No. Only the latest devices such as iPhone XS and above, Galaxy S20 and above are supported. You can check support in device settings.

Question 2

What happens to my existing SIM card when using eSIM?

Accepted Answer

Your existing physical SIM card remains intact and can be used together with eSIM as dual SIM.

Question 3

Can eSIM be used in all countries?

Accepted Answer

Available in most countries, but some countries or carriers may not support it. Please check the support status of the country before traveling.

Question 4

How long does eSIM activation take?

Accepted Answer

Most are completed within 5 minutes, and activation occurs within 15-20 minutes after QR code scanning.

Question 5

Can I reuse eSIM after deleting it?

Accepted Answer

Reissuance is required after deletion. Please consider carefully before deleting.

Frequently Asked Questions